What are your policies & terms for Black Friday and Sale items?
- The Black Friday Sale only apply to items that are not Fine Jewelry (14K Gold), Personalized Jewelry, or items already discounted.
- All sale items are final sale.
- No refunds only exchanges within 30 days of purchase. If you would like to exchange an item on sale you are responsible for shipment cost to and from our warehouse.
- Fine Jewelry (14K Gold) jewelry is not eligible for the sale.
- There are no refunds for shipment issues.
- You are unable to use multiple codes at the same time.
What’s your shipping policy?
We are happy to offer FREE continental US shipping for our products and can also ship packages internationally (costs vary depending on destination).
We offer free ground shipping via USPS in the continental United States. Standard UPS shipping rates apply to the continental United States, Alaska, Puerto Rico, and Hawaii should you choose to have the package shipped via UPS. In-stock items are processed within 1-2 business days, and delivery may take between 3-8 business days. Personalized or custom-made jewelry ships 3 weeks after the order is placed. If an item is out of stock or on reorder, we will update you via email with a delivery estimate, which can take up to 6 weeks. Please be advised that we are absolutely not responsible for shipping delays or any issues caused by shipping carrier. We do however take full responsibility for delays caused due to processing and fulfillment. We will make sure to honor you with any errors caused by our team.
We offer UPS or DHL international shipping anywhere in the world. Tax and duties are the customers responsibility. In-stock items are processed within 1-2 business days, and delivery may take between 3-8 business days. Personalized or custom-made jewelry ships 3 weeks after the order is placed. If an item is out of stock or on reorder, we will update you via email with a delivery estimate, which can take up to 5 weeks.
International orders are marked final-sale and are not eligible for exchanges. We do not provide international return shipping labels for repairs and exchanges. Should an item need to be sent back to us, all costs for shipping back to us internationally are at the customers expense.
For all other countries pricing varies between $25 to $48 depending on country and city location within the foreign country. Exception is Canada where shipping is only $9.99.
How can I track my order?
Orders are shipped within 1-2 business days of purchase date. Once it has been processed for shipping, you will receive a confirmation email with the tracking number. Once its in the hand of the carrier, please contact them directly with inquiries.
What’s your repair policy?
We’re proud of the quality of our goods. We receive very few requests for returns and fewer requests for repairs. We stand behind each and every piece we sell, if something needs to be repaired, reach out to us by email at firstname.lastname@example.org. We will happily repair a piece if damaged once our quality control deems it's been damaged by regular wear within 30 days of purchase.
Where do you stand with shipping issues?
Once an item is marked "delivered" by the carrier, it is the customers responsibility to contact the carrier if any delivery issues arise. We are not responsible for any lost, misplaced, or stolen items. No refunds will be issued for lost, misplaced or stolen items, and we will not re-ship the items. We also are happy to guide you with opening a claim with shipping carriers but it is not our responsibility to locate packages for you once it is stamped "delivered".
Do you allow returns?
Although we do not accept returns or process refunds, exchange for store credit is available within 30 days of delivery date for regular collection, domestic orders only. International orders, personalized jewels and fine jewelry are final sale.
What’s the best way to care for my jewels?
With the proper care your Jewels sparkle and shine for years to come. See our Product Care guide for more information.
Where do the jewels come?
They are designed by the founder in the US and manufactured in Turkey, Columbia, and the Middle East.
What are your products made of?
All of our fine jewelry is made from 14K solid gold with real rubies, diamonds, or gems. Semi-fine jewelry is made from sterling silver, 14K gold plated over sterling silver or 14K rose gold plated over sterling silver. The stones are semi-precious gemstones, Swarovski crystals or high quality Cubic Zirconia. See product pages for more information about each products unique features.
Why is your jewelry 14k gold plated?
Gold plating is the process of dipping silver sterling jewelry (.925) into 14k Gold or 14k Rose Gold. Gold plating jewelry is an amazing alternative to solid gold because it is just as beautiful, vibrant, and glamorous without the high price tag.
What are your support hours?
We reply to messages and emails Monday to Friday, 9am-5pm EST. Any messages received after-hours will be responded in the order it was received on the next business day.
When will I receive my personalized piece?
Personalized jewelry is shipped within 3-4 weeks from he date the order was received. If you have multiple pieces in the order, they will all ship together once the personalized jewel(s) is ready. In the event that you would require the personalized jewel sent separately kindly email us (email@example.com) and we can accommodate your request.
Can I shower with my jewels?
Fine jewelry and Silver jewelry are water resistant. Gold or Rose Gold 14k Plated jewels are best kept away from water chemicals and harsh pressures which can damage the plating.
What is the repair fee past 30 days?
All pieces are free repairs & replating within 30 days of purchase. After 30 days, replating is $15 plus shipping and repairs are $20 plus shipping. Fine Jewelry repair costs is assessed on a case by case basis. Costs begin at $35 and can escalate up to $150 based on repair or replacement gems needed. Shipping is additional.
Why are you asking for my email, anyway?
We need to send you your digital receipt and stay in touch about your order. We’d also love to stay in touch about future events, promotions, new products, and more. You can opt-out of our marketing at any time.
At RAGEN, we believe that your privacy is valuable. We’ll never sell your personal information — name, order history, email, etc. — to any third parties and we’ll never send you promotional materials once you’ve opted out.
If I have more questions or need more help how can I contact you?
We are available by email at firstname.lastname@example.org or under "Help" and "Contact Us" on our website. We will get to you same day if message was received between 9-5 EST.